Terms & Conditions

All orders submitted to RedBox Technologies Limited are processed by redboxsa.com Limited on our behalf.

The registered office address of RedBox Technologies Limited is: Kingdom Tower, King Fahd Road, Riyadh, Kingdom of Saudi Arabia.

Terms and Conditions

Certain items are transported without cover against damage or loss and at your own risk. We accept no liability for any loss of or damage to such items, or for any damage caused by such items as a result of using our service.

Certain other items require you to provide us with additional information before they can be sent using our service.

Standard Conditions of Contract

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below:

(a) “Consignment” means any item or items of any kind that are received, may be received, or are intended to be received from any sender at a specified address, for transportation and delivery to any recipient at any other address.

(b) “Damaged Consignment” means a Consignment that is no longer in the condition in which we received it.

(c) “Collection Point” means the address, station, or locker at which a Consignment is deposited or collected by the Courier or customer.

(d) “Purchased” means your acceptance of a Service Order.

(e) “Delivery Point” means the address to which we deliver the Consignment.

(f) “Excepted Risks” means:

1. war, invasion, act of a foreign enemy, hostilities, whether war is declared or not, civil war, rebellion, revolution, insurrection, military or usurped power, or looting or pillage and acts of looting or pillage in connection therewith; and/or
2. ionising radiation or radioactive contamination from any nuclear fuel or from any nuclear waste resulting from the combustion of nuclear fuel; and/or
3. the radioactive, toxic, explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component thereof; and/or
4. pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds; and/or
5. the absence, failure, or inadequacy of packing or packaging materials used for the Consignment.

(g) “Service Order” means the order summary displayed at Step Five of the ordering process, which is confirmed to you in the order confirmation email following acceptance of the order.

(h) “This Agreement” means these Terms and Conditions together with the Service Order.

(i) “We”, “us”, or “our” means RedBox Technologies Limited, including its directors, employees, agents, subcontractors, and any couriers acting on its behalf.

(j) “You” means the customer contracting with us as specified in the Service Order.

(k) “Service” means the service and carriage of a Consignment by us in accordance with the particulars set out in the Service Order.

2. Our Obligations

2.1 We shall provide the Service(s) to you throughout the term of this Agreement in consideration of your payment of the price specified in the Service Order and subject to the terms of this Agreement.

2.2 We may make any changes to the Service(s) that are necessary to comply with any applicable law or safety requirement, or that do not materially affect the nature or quality of the Service(s), and we shall notify you of any such changes.

2.3 We warrant that the Service(s) will be provided with reasonable care and skill.

3. Loading and Unloading

3.1 Where a Consignment is collected from or delivered to your premises, we shall not be required to provide any equipment or labour that may be required to load or unload the Consignment, other than the driver collecting the Consignment.

3.2 Any Consignment (or part of a Consignment) requiring special equipment for loading or unloading will only be accepted for transportation on the basis that such special equipment will be available at the Collection Point and Delivery Point as required.

If such equipment is not available and we agree to load or unload the Consignment (or any part thereof), we shall have no liability or obligation to you for any damage occurring during such loading or unloading, however such damage may be caused.

This includes any damage arising whether or not as a result of our negligence, and you agree to indemnify and hold us harmless against any claim or demand made by any person as a result of our agreeing to load or unload the Consignment in such circumstances.

4. Our Liability

Please pay particular attention to this clause and to the limitations of our liability set out herein.

4.1 Where you deal with us as a consumer, nothing in these Terms and Conditions affects your rights.

4.2 Nothing in this Agreement shall limit or exclude our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation.

4.3 As the responsible party, we will provide the Service(s) in a professional manner and with an appropriate level of skill and care. However, a Consignment may be damaged as a result of handling, and in such circumstances our liability shall be limited as set out in these Terms and Conditions. The reasons for limiting our liability are as follows:

(a) The value of the Consignment and the amount of potential loss that you may suffer if the Consignment is damaged or lost are not matters that we can readily determine, whereas such information is better known to you. In many cases, we may not be able to know this information at all, and it may be known only to you.

(b) The amount of potential loss that you may suffer, or claim to have suffered, is likely to be disproportionate to the amount that we could reasonably expect to charge you for providing the Service(s) under this Agreement.

(c) We cannot obtain coverage providing unlimited protection against our potential liability to all our customers. Even if such coverage were available, the cost of obtaining such coverage would be significantly lower if you obtained it rather than us obtaining it and passing its cost on to you. Accordingly, it is more appropriate for you to obtain such coverage.

(d) We wish to keep the costs of providing the Service(s) to you as low as possible.

(e) In light of the above, we wish to limit our liability for any damage caused to you to levels which we consider proportionate to our low charges for providing the Services. These amounts are set out in clause 4.7;

(f) In these Terms and Conditions, damage to you means any damage suffered by you (including any loss of, or damage to, a Consignment and any other loss, whether or not known to you or us or in either of our contemplation at the time of entering into this Agreement), however it arises but only so long as it is caused by our negligence, breach of duty or other wrongful act or omission (which includes any deliberately wrongful act or omission) and any breach of any of the terms of this Agreement, or any terms implied by statute (where applicable);

(g) We investigate all claims we receive fairly and promptly. However, such investigations are more accurate and easier to conduct shortly after the alleged loss or damage occurs. Accordingly, the time period specified in this Agreement is necessary to ensure that such investigations can be conducted fairly.

Extent of Our Liability

4.4 We shall not be liable for any loss or damage suffered by you unless it results from our negligence, breach of duty, or any wrongful act or omission on our part, subject to the limitations set out in this Agreement.

4.5 We shall not be liable to you under any circumstances for any direct or indirect loss, including, without limitation, loss of profits or loss of goodwill, or for any other special or indirect losses, costs, damages, or claims that do not arise naturally from our negligence, breach of duty, or any wrongful act or omission on our part.

4.6 We shall not be liable to you:

(a) in any circumstances where there are material discrepancies, meaning a difference of more than 10%, between the declared dimensions and weights and the actual dimensions and weights;

(b) in any circumstances relating to items listed in the Prohibited Items, Special Conditions Items, and Uncovered Items lists, unless we expressly state otherwise.

Limits on the Amount of Our Liability

4.7 If we are liable to you for any reason, our liability shall be limited to the following amounts in the circumstances set out below:

If we lose or damage all of a Consignment we will be liable for the full price of the item for RedBox services up to 375 Saudi Riyal.

4.8 To determine the extent of our liability referred to above, we will require proof of the value and weight of the entire Consignment and any component or components thereof. You must ensure that a record of this information is available before we receive the Consignment or it is deposited at a RedBox Point/Locker.

For the avoidance of doubt, and without prejudice to the foregoing, we shall be liable only for the replacement value of the Consignment and not for any amounts that would constitute profit on the Consignment or any applicable value-added tax (or similar tax) on such profit.

4.9 If a claim arises as a result of damage to the whole or any part of the Consignment, and we settle the claim for an amount equal to or greater than the value of the Consignment, we shall be entitled to claim ownership of the Consignment and deal with it as we consider appropriate.

4.10 If you wish to combine a number of separate parcels, you must place them inside an outer box or package that fully encloses each separate parcel. If you fail to do so and any separate parcel(s) become separated during transportation, resulting in one or more of them being lost, once the recipient has signed for the remaining parcel(s), you agree that you may not make a claim for compensation for the loss or partial loss of that Consignment.

Prohibited Items, Special Conditions Items and Uncovered Items

4.11 Certain other items are transported without cover against damage or loss and at your own risk.

For the avoidance of doubt, we accept no liability for any loss of or damage to any of the items listed in these categories, or for any damage caused by such items, regardless of the nature or cause of such loss or damage, whether arising under contract, breach of statutory duty, tort (including negligence), or otherwise.

Notification of Claims

4.12 We shall not be liable to you under any circumstances for any loss or damage unless you notify us through the approved complaints and claims channels (live chat, email, or unified number) within the following periods:

(a) within 48 hours (two days) from the date of delivery of the Consignment, in the event of damage to the whole or any part of the Consignment or loss of part of the Consignment;

(b) in all other cases, including without limitation the loss of the entire Consignment, within 5 days from the time the Consignment is collected or received by us.

Refunds

4.13 You (the sender) must submit all refund requests in writing to RedBox, and we must receive such requests within 14 days from the date of purchase of the Service.

Consignment Retention and Clearance

4.14 If a Consignment cannot be delivered or is not collected by the recipient, RedBox shall retain the Consignment for up to 90 days from the date it arrives at the Delivery Point or from the date the recipient is notified that it is available for collection, as applicable.

Upon expiry of the 90-day period, RedBox shall be entitled to take appropriate action in respect of the Consignment, including disposing of or otherwise dealing with it as it deems appropriate, without assuming any liability towards the sender or recipient for the Consignment or its contents.

Your Default

4.15 If the performance of any of our obligations under this Agreement is prevented or delayed by any act or omission on your part or by your failure to fulfil any relevant obligation (“Your Default”):

(a) we shall be entitled, without limiting any other rights or remedies available to us, to suspend performance of the Service(s) until you remedy Your Default, and we may rely on such breach where it has caused us to be prevented or delayed from performing any of our obligations;

(b) we shall not be liable for any costs or losses you may incur arising directly or indirectly from our failure or delay in performing any of our obligations; and

(c) you shall indemnify us, upon written demand, against any costs or losses we incur or have incurred as a direct or indirect result of your failure to make payment.

5. Your Indemnity

5.1 For the purposes of this Agreement, we shall assume that you are the sole owner of every item contained in the Consignment. However, if any other person makes a claim against us in respect of the loss of or damage to any such item in excess of our liability to you, you agree to indemnify us against any losses or liabilities we incur as a result of such claim, including all legal costs and expenses, and you agree that we shall have no liability to you in such circumstances, regardless of whether such claims exceed any of the liability limits set out in this Agreement.

5.2 You agree to indemnify us against any losses or liabilities we may incur as a result of the loss of the Consignment or our inability to deliver it due to inadequate or unclear markings on the Consignment.

5.3 You agree to indemnify us against any losses or liabilities we may incur as a result of your breach of any of your obligations set out in this Agreement.

6. Your Obligations

6.1 You agree to:

(a) ensure that the information you provide in the Order Schedule is complete and accurate;

(b) cooperate with us in all matters relating to our provision of the Service(s);

(c) provide us with access to your premises, office accommodation, and other facilities as we may reasonably require where any of them is the Collection Point or Delivery Point;

(d) provide us with such information and materials as we may reasonably require to provide the Service(s) and ensure that such information is accurate in all material respects.

6.2 We will not, without specific separate written agreement, carry: livestock; liquids; perishable goods; glass; gold; cash; gases; pyrotechnics; arms; ammunition; corrosive; toxic; flammable; explosive; oxidising or radioactive materials. In addition, we will not carry any items which are on our prohibited list above.

6.3 We reserve the right to refuse to carry any parcels that are not owned by you or sent on your behalf.

6.4 You acknowledge that:

(a) all Consignments must be accepted at the Delivery Point, and the recipient must provide our driver with an appropriate receipt, and you agree that such receipt shall be conclusive evidence of delivery of the Consignment by us.

(b) if there is a strike by any of your employees or the employees of any person receiving the delivery, you agree that our representative shall not be required to perform any additional duties or any duties of a strike-breaking nature.

7. Miscellaneous

7.1 Unless otherwise specifically agreed, “Business Days” do not include Fridays, Saturdays, or public holidays.

7.2 We will not refund any amounts or reduce the fees if we receive fewer parcels than the number for which you contracted.

8. Variations

8.1 No change, amendment, or cancellation of any of the terms of this Agreement, other than the Order Schedule, shall be binding on us unless confirmed in writing by one of the company’s directors. For the avoidance of doubt, no person other than the directors has authority to negotiate or enter into any commitment on our behalf that would, or may, result in us assuming any legal liability.

9. Invoicing, Service Fees and Payment Terms

9.1 Invoicing

For individual customers, payment for the services must be made in advance when placing the order, through the payment methods available via the mobile application, the website, or locker interface.

For business customers, invoices are issued monthly and shall include all orders placed during the billing period. The invoice must be paid within 14 days from the date of issue.

9.2 Service Fees

Service fees are calculated based on factors including the weight and dimensions of the Consignment, the delivery distance, and any additional services requested, such as Express Delivery.

Additional fees may be charged for special services, including changing the Delivery Point after the Consignment has been dispatched, extending the storage period, and scheduled deliveries.

9.3 Payment Terms and Service Suspension Policy

Individual customers must pay for each order at the time it is placed.

Business customers must settle invoices within the specified 14-day payment period. Failure to make payment within this period may result in the account being suspended until full payment is received, which may affect the ability to place orders and access the services.

9.4 Review and Amendment of Service Fees

RedBox reserves the right to review and amend the Service Fees from time to time in line with changes in operating costs, inflation, prevailing economic conditions, and other factors affecting its operations.

RedBox will notify customers in advance of any changes to the Service Fees, specifying in the notice the effective date of the revised fees. Orders placed before the effective date of the revised fees shall remain subject to the fees applicable at the time the order was placed.