Ship with RedBox & Relax

Quick,easy & problem-free

Don’t wait for drivers to deliver your packages! Instead, use RedBox lockers to ship your packages and collect them at your convenient time. No human contact!

How it works

With 4 easy steps, RedBox brings joy to your online shopping experience!

Pick RedBox Shipping

At the checkout page of our partners’ websites, chose “Ship to RedBox locker”

Driver drop off package

The RedBox driver will drop off your package to the selected RedBox locker

Receive SMS with PIN CODE

Collect your package using the PIN Code sent to you via SMS


Enjoy your shopping!

 Frequently Asked Questions

What are the services provided by RedBox?

RedBox provides smart parcel lockers services to customers in the Kingdom of Saudi Arabia. Customers can receive and return their packages through RedBox parcel lockers within hundreds of RedBox Points around the city.

How can I choose to receive my packages through RedBox Points?

  1. By shopping from partners' websites that provide RedBox Shipping as a delivery option (Check the partners' list).

2. If your package is delivered by DHL, you ask for RedBox Services. (Soon)

How long will the package stay in the RedBox locker?

Customers will have up to 48 hours to pick up their packages.

What happen if I do not pick up my package within 48 HRs?

Customer can extend the time using the Tracking Page received on your phone. Extra fees applied for this service.

Can I pay cash for my orders (COD)?

At RedBox Points, we only accept electronic payment (MADA, Credit Cards, Apple Pay). We do NOT accept cash.

Should I sign up online to receive my packages through RedBox lockers?

No. You only have to pick the RedBox Locker service as your shipping method on the checkout page.

How can I return packages through RedBox Points?

After submitting a return request to merchant, you will receive an SMS with a return PIN CODE. Go to the nearest RedBox Locker and click “Package Returns” then enter the received PIN CODE. Please stick the printed return label and your package and deposit it to the opened bin.

Why RedBox Points?

With RedBox, customers can pick up and return their packages through a RedBox Point that is near home or workplace. It is more convenient and no need for time arrangements with delivery drivers.

How can I pick up my packages from RedBox Lockers?

Once your package gets deposited into the RedBox locker, you will receive an SMS with PIN CODE and a tracking link. You can go to the selected RedBox Locker then enter the PIN CODE or scan the QR code.

Where are the RedBox Points located?

RedBox Points are located in many venues around the city, such as supermarkets, shopping malls, and residential compounds. You can see the Lockers map here

What should I do if I find a different package than the one I ordered?

We apologize for the inconvenience! Please call 920033259 and one of our support team will help you immediately.

Can I return packages using RedBox Points?

Yes. The Return services are allowed for selected partners.

Can someone else pick up the package?

We advise you to pick up the package by yourself. However, anyone with the PIN CODE can pick up the package at any time. RedBox will not be responsible for the theft or stolen package in this case.

The locker door did not open after entering the PIN CODE?

We apologize for the inconvenience! Please call 920033259 and one of our support team will help you immediately.

Fully Integrated

Ready to use plugins from RedBox makes onboard process smooth

Our Clients

RedBox SA

Parcel Lockers Services 

Riyadh, Saudi Arabia


© 2023 RedBox SA


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