RedBox Customer Complaints Policy
RedBox is committed to providing an exceptional experience for its customers and continuously strives to improve its services before, during, and after the use of RedBox services. We offer several communication channels to respond to customer inquiries and resolve any issues they may face. In the event of any issue disruption, the RedBox team is dedicated to resolving the complaint according to internal procedures and in compliance with official regulations and laws.
Complaints Handling Process
- At RedBox, we have a specialized team responsible for managing complaints submitted directly by customers or escalated to the relevant authorities.
- All our customers have the right to file a complaint, and our dedicated team will handle it efficiently and promptly. Customers can learn more about their rights through the following links: Terms and Conditions, Privacy Policy and Know Your Rights.
- We aim to resolve complaints within a period ranging from three (3) to seven (7) business days unless additional procedures are required.
- There are no fees for filing a complaint.
- At RedBox, we are committed to protecting the privacy of customer data, and it will not be shared with any party except official entities based on a legal request.
- The complaints management policy and procedures will be reviewed periodically (at least once a year) to ensure transparency, efficiency, and the highest level of customer satisfaction.
- Customers can submit complaints, follow up on their complaint status, and receive updates through all available communication channels by visiting the link.